Privacy Policy

Last Updated: April 5, 2025

Introduction

Innovura (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide when you visit our website at
https://innovura.co.zw or use our services.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our policies and practices regarding your information.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website.
  • Contact us through email, phone, or other communication channels.
  • Subscribe to our newsletters or marketing communications.
  • Request information about our services.
  • Apply for employment opportunities.
  • Purchase our products or services.

This information may include:

  • Your name, email address, phone number, and other contact details.
  • Company name and job title.
  • Billing and payment information.
  • Information contained in your messages to us.
  • Resume and employment history when applying for jobs.

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

  • IP address.
  • Browser type and version.
  • Operating system.
  • Device information.
  • Pages you visit on our website.
  • Time and date of your visits.
  • Time spent on those pages.
  • Referring to the website addresses.
  • Other usage statistics.

We use cookies and similar tracking technologies to collect this information. For more information about our use of cookies, please see the “Cookies and Tracking Technologies” section below.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our website and services..
  • Process and fulfil your requests, transactions, and inquiries.
  • Send you administrative information, including service updates and changes to our terms, conditions, and policies.
  • Communicate with you about products, services, and events that may be of interest to you.
  • Respond to your comments, questions, and customer service requests.
  • Monitor and analyze trends, usage, and activities in connection with our website and services.
  • Detect, prevent, and address technical issues, fraud, and other illegal activities.
  • Comply with legal obligations.
  • Protect the rights, property, or safety of Innovura, our users, or others.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect and store information about how you use our site. Cookies are small text files stored on your device that help us make your experience on our website better.

Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to requests for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
  • Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

Cookie Management

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and some portions of the website may not function properly.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety ofInnovura, our customers, or others.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information.
  • The right to request that we delete your personal information.
  • The right to restrict or object to our processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent at any time, where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure that your personal information remains protected under this Privacy Policy when transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Innovura

7 Fairway Avenue, Mount Pleasant, Harare, Zimbabwe
Email: privacy@innovura.co.zw
Phone: +263 242 369 664

Zimbabwe Data Protection Compliance

We comply with the Zimbabwe Data Protection Act and other applicable data protection laws in Zimbabwe. We are committed to respecting your data protection rights and handling your personal information securely and responsibly.